How do I make a return?

Head to our Returns Centre to start the process and generate a free returns label.

What about Brooks products I didn’t buy on BrooksRunning.com?

If you bought your Brooks gear from another retailer, please contact them first for exchanges or returns. If they’re not able to help, just call, email or chat with us, and we’ll work with you to find a solution.

What´s my refund status and how long does it take for a refund to be processed?

Generally, the return and refund process can take up to 14 days. Returned goods may take up to 7 days to reach our warehouse in Germany.