Can I buy Brooks footwear and apparel online?

Yes! You can purchase the entire line of Brooks footwear and apparel online. Click the links below to see what's available.
Men's Footwear | Women's Footwear | Men's Apparel | Women's Apparel | Team

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Does Brooks have any outlet stores?

Yes. Brooks has two outlet stores, located in Auburn and Bothell, WA.

Brooks Outlet - Bothell, WA
22627 Bothell-Everett Hwy, Suite C
Bothell, WA 98021
Phone: 425-402-1632
Get directions

Brooks Outlet - Auburn, WA
1101 Supermall Way, Suite 1114D
Auburn, WA 98001
Phone: 253-735-1999
Get directions

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How can I become a Brooks retailer?

Please contact Brooks Customer Service at customerservice@brooksrunning.com for the contact information of your local Brooks sales representative. Thank you for your interest.

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How can I get a Brooks sponsorship?

Brooks Sports sponsors a number of charitable causes, athletes and events:

• Our Run B'cause Corporate Giving Program lends support in the form of in-kind product donations to organizations, events, and individuals that share our passion for sport and a healthy lifestyle.
• The Brooks I.D. Program supports athletes, coaches, and mentors who are active in their running communities and share a passion for the Brooks brand.
• Brooks sponsors elite athletes like the Hansons-Brooks Original Distance Project , events such as the Marine Corps Marathon, and partners with organizations such as Saturn and Lifetime Fitness. If you are an elite athlete or event manager looking for sponsorship, please submit a resume to the address below. If you are selected for consideration, a Brooks representative will contact you. Thanks for your interest!

            Brooks Sports
            Attn: Jesse Williams
            19820 North Creek Parkway, Suite 200
            Bothell, WA 98011

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How do I clean my Brooks footwear?

Hand-wash them with a damp cloth and mild detergent. For best results, clean your shoes immediately after they’re exposed to mud or dirt. Then let the shoes air-dry at room temperature. It is important that you do not machine-wash or machine-dry your shoes.

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How do I know what style of Brooks shoes I own?

Our style numbers are printed under the tongue of every shoe. For assistance in finding your shoes’ style number, please email Brooks Customer Service at customerservice@brooksrunning.com. 

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How do I know which shoe is right for me?

Brooks recommends that you visit your local running and walking footwear store for a proper fitting and guidance to help you find just the right shoe. Or, visit our online Shoe Advisor for shoe recommendations based on your individual needs.

For further assistance, contact Brooks Customer Service at customerservice@brooksrunning.com or 1-800-227-6657.

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How do I return or exchange items I purchased online at brooksrunning.com?

To return or exchange item(s):

1. Log in to Your Account.


2. Click on “Recent Orders.”


3. Click on the order that includes the items you’d like to return or exchange.


4. Click on “View Details.”


5. Click on items to be returned or exchanged.


6. For a return, click “Return Item(s).” For an exchange, click “Create New Exchange.”


7. Your return or exchange authorization will appear. Please make a note of it.


8. Instructions for completion of the return/exchange process will arrive via email, including return address.


9. Please allow three weeks from the date on which items are mailed for exchange and/or credit.

Please note that you, the customer, pay for return shipping via any method, and that CODs can not be accepted.

If you choose to exchange your item, we will provide FREE outbound shipping for the new item. You're responsible for the cost of return shipping.

On returns or exchanges, please protect your return by getting a tracking number and/or insurance from the post office, UPS, or whichever shipper you choose for return of your items.

If you need additional help, please call 1-800-2-BROOKS for assistance.

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How does Brooks approach social responsibility and the environment?

At Brooks we care about more than whether you buy our product. We’re not gonna kid you. We hope you do and we’re confident you’ll enjoy our products, but our interests run deeper than that. Visit the Brooks Green Room to learn about our approach to social responsibility and the environment.

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What is Brooks' warranty policy?

When used for its intended purposes, Brooks footwear has a life expectancy of 300 to 500 miles or three to six months.

Brooks stands behind the quality, performance and workmanship of our products. If you are not pleased with your Brooks product experience, simply return the product to its place of purchase. If the retailer is unable to assist you, you’re covered by our True Blue Guarantee.

Brooks' True Blue Guarantee
Brooks products come with a no-questions-asked, 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your new Brooks equipment within the first 30 days after purchase, we will replace or exchange your product.

Follow these steps for replacement or exchange:

• Please call 1-800-2-BROOKS for a return authorization number (RMA), necessary for all returns and exchanges.
• Pack the item securely in its original package, if possible.
• All return shipping charges must be prepaid. Brooks is unable to accept COD deliveries.
• For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Retain the tracking number for your records.
• Ship your return package, with return authorization number, to the following address:
  Brooks Distribution Center
  Attn: Returns Department
  3012 142nd Ave E
  Sumner, WA 98390
• If the product you are returning is no longer available, Brooks will send you a comparable substitute via UPS within four to six weeks.
• Abuses to the exchange policy, such as abnormal wear and tear, are subject to Brooks’ discretion.

Brooks is dedicated to providing unparalleled service. If we can be of further assistance to you, please contact Brooks Customer Service at 1-800-227-6657 (U.S. only). Canadian residents can get assistance by calling Brooks Canada at 1-800-668-5480.

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Where can I find a retailer that carries Brooks running and walking footwear and apparel?

Please visit our online Dealer Finder to locate a store near you. If you are looking for a specific item, please call ahead as not all stores carry all items.

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Which Brooks shoes are offered in widths?

Yes. Running shoes offered in widths include the popular Adrenaline™ GTS, Radius, Dyad, Beast® (men’s only), Ariel® (women’s only) and Addiction™. For walking shoes available in widths, check out the Addiction™ Walker, Addiction™ Walker V-Strap, Synergy and Turin.

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